The face and dynamics of businesses are changing, and the change is happening pretty fast, indeed. Even the earlier standards against which organisations used to measure their efficiency have changed drastically. It’d possibly be safe to say that most of them aren’t even relevant anymore. All thanks to the growing competitive world where survival of the fittest is the only rule that works.
And this is what a business operations manager needs to abide by as well. Only if they can come up with innovative ways to manage the business, can they expect to move the business and himself up the success ladder. To some, this skill may come naturally; for others, it’s an acquired art. And yes, you can acquire it anytime. There’s no defined time for learning. You can start as soon as you aspire to become a great leader. If you think now is the time, let’s look at the top 5 attributes that you must have to become a phenomenal operations manager.
1. A Practical Outlook
This is about having the skill set to balance out between being empathetic to the team needs, as well as knowing when and how to deliver hard facts, as and when the need arises. For this, an operations manager needs to be an excellent communicator. He should know how to interact with his team in different situations.
A study conducted in 2007 revealed that practical leadership has a positive impact on individual and collective performances of the team. For instance, when a problem arises, the manager should be able to ‘directly’ discuss it with the employees in the larger interest of the company.
2. Balance between Efficiency & Leadership
Efficiency and leadership go hand in hand, yet, this skill needs to be polished time and again. The operations manager is behind the wheel, managing the input and output of all resources. It is the responsibility of an Operations Manager to optimise usability and returns at minimal costs in order to surpass the competition. How do you think he achieves this? The answer lies in optimising efficiency. And this means keeping the focus right on the broader organisational objectives, rather than on the narrow departmental goals.
3. Ensuring Quality in All Work Aspects
Quality in work, quality in results, quality in team communication – an operations manager just can’t do without incorporating this 7-letter word in all his daily tasks. For, an operations manager has to stand for quality to beat the market competition. And, only he is responsible for ensuring quality from his team as well, which again goes back to effective communication abilities to derive the same.
4. Effective Supply Chain Management
The operations manager is in command of the demand-supply logistics in the company and therefore becomes responsible for ensuring a perfect balance between the two. He’d need to ensure timely and cost-effective delivery of products to customers to meet and increase demand. Likewise, he should efficiently oversee manufacturing, warehousing, and transportation to facilitate smooth supply.
5. Leading rather than Managing is the Key
Although your role might involve managing all business operations to the best of your ability, you actually need to go beyond. You need to lead your team from the front, take responsibility for errors, also credit as it comes along, and even share it with your team where it’s due.
As you can see, listed above were the key traits that you need to rise to the level of a phenomenal operations manager. Hence, though you may possess some or most of the skills of being a successful operations manager, you certainly need polishing under expert guidance to thrive and grow in the current times. So Managers, come and enrol for the Executive Post Graduate Certificate in Operations Management (EPGCOM) by IIM Kozhikode. We, at Times TSW, are the exclusive delivery partners for the Executive Post Graduate Certificate in Operations Management programme in India and deliver the programme through our state-of-the-art online, interactive live-learning platform in our Times TSW centres across the nation. The programme comprises of 189 hours of live interactive learning and 36 hours of in-campus component at IIM Kozhikode campus. You will get to benefit from the expert mentorship of IIM Kozhikode faculty and attain IIM Kozhikode alumni status while enjoying the convenience of studying at a Times TSW centre in your own/preferred city. We are now at No.1 in the country in terms of physical centers with 68 centers across the country. Join the Executive Post Graduate Certificate in Operations Management to hone your skills and pave the way to success.